So what exactly is Robotics Process Automation?
At it’s simplest level it is software that acts as a ‘virtual workforce’ operating an organisation’s existing applications, systems and processes.
Why use it?
Robots, unlike people, don’t get tired, bored or distracted, making them particularly well-suited to highly transactional and repetitive tasks such as data entry, rekeying, reporting, formatting, archiving and working with several company applications at the same time. It mimics human administration work but without the errors.
Is it costly to implement?
No. Unlike Enterprise Resource Planning (ERP) systems, it doesn’t require expensive deep integration with legacy systems, so it is very affordable, scalable and readily deployable.
Who is using it?
A better question might be ‘Who’s not using it?’ – RPA is being adopted by a wide range of organisations, in cross-industry back office processes like Finance, HR, Procurement, and increasingly in industry-specific processes in Banking, Insurance, Retail, Pharmaceuticals, and Public Services.
How is it being used?
RPA is particularly good at handling high transaction volumes, processes with high volume fluctuation (peaks/troughs), and it can support service offerings improvement through being available 24×7. RPA has the potential to reduce resource processing costs by more than 80%, accelerate average handling time (AHT) by more than 90%, and reduce error rates to less than 0.1%. It can therefore free up talent to work on more complex judgement based higher value tasks.
Let us show you how you can harness the power of RPA to do processes quicker, better, and cheaper.