The Solution phase in the Sourcing Lifecycle is all about turning the Strategy into definable solutions that can be readily implemented. For an Outsourcing Solution this is typically focused on the Outsourcing (procurement) process, and for a Shared Service Solution the focus is on the detailed design process finalising location(s), processes, services, and activities prior to implementing.
Our Solution services are split into three areas – Outsourcing, Shared Services and In-house support.
Outsourcing Solution (External Service Provider)
Ensuring the overall success of an Outsource often comes down to a just a few key elements – appropriately defining the scope and Solution, selecting the right Service Provider and contracting them on the right basis (having a contract that drives the right behaviours) are chief among them – all of which are part of the Solution phase of the Sourcing Lifecycle.
It is easy to think that running a procurement exercise for an Outsource be it IT or Business Process/Transformation Outsourcing is the same as purchasing a new IT application or creating an agency contract. Those with experience in doing such things know better. The approach, effort, dynamics and complexity means it is so much more than any other type of procurement. The path taken is not easy to navigate without experience and specialist knowledge in order to maximise the benefits, minimise the risks, and do it effectively and efficiently.
It can seem easy to just create and sign a contract – but the ramifications of not appropriately scoping the project, defining the Solution, running an effective competitive or sole source process, or building a contract agreement that provides the necessary protections and importantly drives the right behaviours can lead to catastrophic failure of the Outsource. Further, there is often a drive for speed, but sacrificing quality for speed is invariably a mistake – although with the right experience, accelerators, and expertise you can get the right outcomes quickly.
Just as technology has evolved and the way we use it has gone through revolution over the past 5 – 10 years, so has the approach to contract and commercial models evolved in Outsourcing. What was ‘fit for purpose’ and considered cutting edge a decade ago in many cases should be now confined to history.
Our Solution design, definition, and execution services help you to turn the Strategy into a Solution(s) that can be readily implemented. We understand the nuances and differences between the various types of Outsource, not just between IT Outsource (ITO) and Business Process/Transformation Outsourcing (BPO/BTO) but within ITO and BPO, from Application Development Management (ADM) through to Finance & Accounting (FAO) and everything in between.
We also understand the important industry variations, be it driven by regulatory requirements, or business drivers. We use our experience, insights, and accelerators to deliver the right outcomes.
- Outsourcing Transaction / Procurement Process
- Service Provider Selection
- Commercial Negotiation
- Contract Negotiation
In a competitive process we can short-cut your long-list to short-list based on our Service Provider knowledge, and insight, or alternatively provide the tools to do a rapid ‘beauty parade’ (or Request for Information (RFI) process). We can accelerate the Request for Proposal (RFP) or Request for Solution (RFS) – depending on what is most appropriate for the programme. We will utilise the BAFO (Best and Final Offer) process to lock-in the benefits.
We can help you leverage competition to get a much better commercial, contractual and service outcome. Or, where you know which Service Provider you want to use (either new or renewal) then we will use our sole source process to make sure they stay ‘honest’ leveraging our benchmarking and industry best practice tools to ensure they meet the business case and you get the right Solution and contract.
The world does not stand still so we look to build in flexibility at both a macro and micro level to allow Outsourcing contracts to readily adapt to changing business requirements.
We can support you through complete Transaction Lifecycle – from project inception through Service Provider selection, contract execution, implementation and operation. We deliver sustainable outcomes, structuring deals to drive the right behaviours, provide the necessary protections, comply with regulatory requirements while minimising the risks and maximising benefits. – Talk to us.
Shared Services Solution (Internal Service Provider)
When building and developing a Shared Services Solution, all aspects of the operating model need to be fully considered including people, process, tools/technology, Governance, organisation, and location.
While many choose to start developing their Shared Services Solution by focusing on people/roles to transfer, it can be far more effective to take a process approach to developing your Shared Services Solution.
One highly debated and key aspect of defining a Shared Services Solution is deciding on the most appropriate organisational model, with the two most common approaches virtually polar opposites;
The right organisational approach depends on the business structure and objectives. A further key aspect in developing the Shared Services Centre (SSC) Solution is whether the SSC needs to promote and attract activity to its function or whether the organisation mandates its use – this requires a different approach and focus to ensure Shared Services success.
We help to build and develop Shared Services Solutions. In doing so we consider all the aspects so as to make the Shared Services Solution a success for both the benefit of the Shared Services operation and the business. We can help with;
- Operating Model Definition (People, Processes, Tools/Technology)
- Shared Services Centre Location Selection
- Organisational Model Definition
- Governance Model Definition
- Identifying and defining processes and activities to transfer to Shared Service
- Establishing Shared Services as in Internal Service Provider – applying Outsourcing practices in Service Levels, Governance, Transition, Transformation, and Operational Performance
We help our Clients Shared Services operation to be successful. – Talk to us.
In-house Transformation Solutions
Shared Services and Outsourcing are not always the right answer for your business. Sometimes it is better to do things ‘inhouse’, in function, in country. However, the challenge to still deliver step-change cost reduction, improve services, and drive out more value remains. We can help you to apply the Transformation tools to deliver those improvements – quickly, cheaply, and efficiently.
We can provide the support you need to drive Change in your organisation and deploy the latest techniques and technologies including;
- Robotics (RPA)
- Cognitive Intelligence
- Data Analytics
- 6sigma / LEAN
We help you to develop the solution that best addresses your operational requirements, developing the plans to enable efficient implementation that will deliver tangible results. Interested in how we can help you design a solution to transform your operation. – Talk to us.