WE ARE THE UK’S LEADING INDEPENDENT OUTSOURCING & SHARED SERVICES ADVISORY FIRM.
We add pace, minimise risks,
and maximise benefits.
We make the difference.
We focus on outcomes.
We give you an edge.
We’ll help you make the
We’ll help you stay ahead.
We’ll be there for you.
WE’RE CHANGING THE GAME IN OUR INDUSTRY, LET US HELP YOU CHANGE THE GAME IN YOURS.
It’s not what you say that matters – it’s what you do. We have you covered, however you look at it……your industry, your business function, and across the Sourcing Lifecycle.
We help our Clients to get the most out of their Sourcing arrangements.
Whether Capitve, In-house, Shared Services or Outsourced, we support our Clients to get the very best from their Sourcing arrangements.
It is very important to us to ensure that each of our Clients derive maximum value from the services we provide.
We have evaluated the most appropriate mechanisms to achieve this in today’s market and developed a delivery model whereby our Clients can decide how they procure our services to best leverage the type of support and guidance they need.
We’re Sourcing and Operational Transformation specialists. That’s all we do – but we do it exceptionally well. Our people are our most important asset and they stand out from the crowd. We’re practitioners and trusted Advisors not mere consultants – we live and breathe Sourcing.
Our market leading Intellectual Property – tools, research, and methodology – means you get bigger, better, and quicker results. We know the market and we know the ‘players’– we have strong relationships with all the key Outsourcing Service Providers.
We’re everything you want your Sourcing Advisory partner to be; expert, collaborative, independent, practical, outcome-focused and above all, we care. It matters. You matter.
Whether you are a Banker or an Insurer we’ve got you covered. We understand just how different the Financial Services sector is and know exactly how to leverage Outsourcing and Shared Services to keep you ahead of the curve.
We work right across the Financial Services industry spectrum….
We add value across the whole of the Sourcing Lifecycle…
The Sourcing Lifecycle applies equally to Outsourcing and Shared Services arrangements, regardless of whether the Service Provider is internal to the organisation or is an external third party.
All aspects of the Sourcing Lifecycle need to be considered appropriately to maximise the value and minimise the risks – be it developing an effective Sourcing Strategy, rigorous Solution Definition, meticulous Transition Planning and strong Implementation, Optimisation of services, or the effective Governance that surrounds the management of the Lifecycle. The Sourcing Lifecycle is both a journey and a process.
Hillbrooke applies its knowledge, experience, and methodology to your unique situation to define an approach that works for you, and that is focused on delivering tangible business outcomes.
Our Sourcing and Operational Transformation Intellectual Property (IP) is market leading.
Our research and insights provide our Clients with access to the latest industry thinking and know-how. Our tools and methodology accelerate delivery, adding increased rigour, and improving outcomes.
Our Benchmarking data means you can be assured that you’re getting best cost and service performance. Our approach to Intellectual Property development makes it easier to use and maximises the benefits.
Our clients have access to a world of knowledge that accelerates delivery and improves the quality of the results time after time.
Selecting the right Service Provider is key to success.
According to our Client Outsourcing Survey of COOs, CIOs, CPOs, and CFOs, selecting the right Service Provider is the No.1 factor in achieving Outsourcing success. As such it helps to have an Advisor that not only knows the market but knows all the key players – someone that is on your side.
We know all the leading Outsourcing Service Providers – from small niche IT vendors and specialist HRO providers through to the giants of the BPO and ITO world. We know how they operate, we know what makes them tick, we know how they do what they do. – We give you an ‘edge’.
But rest assured – we’re fiercely independent. We never work for Service Providers, so you can be guaranteed there is never a conflict of interest.